FREE USA SHIPPING
To qualify for free USPS/FedEx or UPS shipping the customer must have a United States mailing address. When your order has left our warehouse you will receive a shipping confirmation with a tracking number so you can track your order while it is in transit.
Green Touch Beauty, Inc is not responsible for items that could not be shipped to their destination because of an incorrect or undeliverable address.
It is the responsibility of the customer to review their shipping address and information for accuracy before completing the purchase. If a package is shipped back to Green Touch Beauty, Inc due to an incorrect/undeliverable address, shipping charges will not be refunded.
In the event that Green Touch Beauty, Inc is unable to create a shipping label for the address provided by the customer, we will attempt to contact you for an address correction via e-mail. If no response is received within 24 hours, the entire order will be cancelled and you will be refunded in full.
We ship worldwide USPS/FedEx or UPS to addresses outside of the United States. Depending on your location, it may take up to 30 days for delivery.
PLEASE NOTE: Each customer outside of the United States is responsible for any and all Customs/Duties/Tax fees due. Green Touch Beauty, Incv is not responsible for any Customs Fees, Duties or Taxes accrued nor will we be responsible undeliverable items because of a failure to pay said Custom, Duties or Taxes.
STOLLEN OR MISSING PAKAGE
Green Touch Beauty, Inc will not be held responsible in the event where your package is believed to be stolen or goes missing after the carrier marks it as delivered.
If you believe your package has been stolen or misplaced, it is up to the customer to file the appropriate claims with USPS/FedEx or UPS and file a police report if necessary. All packages are covered with insurance. Green Touch Beauty, Inc will not issue refunds or replacements once the package is marked as delivered by the courier.
RETURNS & EXCHANGES
Green Touch Beauty, Inc provides with free return shipping if we have sent you the wrong item or your product arrived damaged.
You have to pay for return shipping if you want to return your product or the package is returned because it has not been picked up at the post office.
We do not offer exchanges. If you want to exchange for another item please place a new order.
We have 30-Day Satisfaction Guarantee - We are committed to providing products and services that will exceed your expectations. If you are not completely satisfied, you can receive a refund of the cost. Please note we will collect $12.50 fee per opened/used item(s).We are not responsible for lost merchandise in transit back to us. We recommend insurance.
1. Repackage your item(s) in a shipping box.
2. Include with your exchange, a copy of your receipt to ensure proper credit.
3. Item(s) must be returned back to us within 30 business days.
4. Send your item to:
GREEN TOUCH BEAUTY, INC.
17150 Newhope St #1103
Fountain Valley, CA 92708
5. Send us the tracking number at firstname.lastname@example.org
6. Return will be processed within 1-2 business days.